Patient Education

Know Your Benefits

Our billing team strives to stay current on the billing policies for each insurance carrier. Each insurance plan has specific plan allowances, coverages, and requirements. Co-pays, maximum out of pockets, and deductibles vary by individual plan. It is essential that you know your policy benefits and contact your insurance carrier with any questions you may have prior to your procedure.

Insurance Coverage

Your insurance policy is a contract between you and your insurance carrier. As a service to our patients, we file claims for services provided to all insurance carriers and eligible payers provided at the time of service. It is essential that you provide the facility with your most current insurance information and insurance cards. If you need to make a correction after your procedure, please contact our billing office to update the information.

Once your insurance carrier(s) process your anesthesia claims, you will receive a bill from our office reflecting the patient’s responsibility. This is the portion due from the patient for the services rendered.

Self-pay

If you do not have insurance coverage please do not hesitate to contact our billing office prior to your procedure for a self-pay quote. We offer all self-pay patients a self-pay discount. This adjustment is taken prior to the receipt of the first bill as a courtesy to our patients. If you cannot pay your bill in full, please contact our billing office to set up a payment plan.

Workers’ Compensation

If your procedure was the result of a work-related incident, it is imperative that you provide the facility with your workers’ compensation carrier information. This information can be obtained from your employer. We cannot contact your employer to request this information.

Financial Assistance

Trident Anesthesia Group offers a financial hardship discount to individuals who qualify. Please contact the billing office to request a copy of the application and requirements.

Understanding Your Statement

The statement you receive from our office reflects the patient responsibility due for anesthesia services provided. This statement includes pertinent information regarding your account with our office. Your account number will be necessary when making payments or calling the billing office with questions/concerns. Your statement includes a section for you to update information with the billing office, make a payment online, a remit to send in with your check/money order, and our contact information.

Billing Questions

Do you still have questions? Please contact our billing office Monday-Thursday from 7:30 AM-4:00 PM or on Friday from 7:30 AM-12:00 PM at 843-899-9303. If you reach the office after hours leave a message and a billing staff member will return your call within 48 hours.